Delivery & Returns

DELIVERY

- Free UK Delivery Over £30 (3 - 5 working days)

Your order will be processed within 2 days of your order being placed and will be posted using Royal Mail 2nd Class signed for service.

- UK Standard Delivery £2.95 (3 - 5 working days)

Your order will be processed within 2 days of your order being placed and will be posted 2nd Class via Royal Mail.

- UK Express Delivery £5.95 (24 - 48 hours) 

Your order will be delivered within 24 - 48 hours of your order being placed. A signature is required upon delivery, if you are not in to sign a card will be left and your parcel will be sent to your nearest delivery office.

- International Delivery £8.95

Your order will be sent using Royal Mail tracked and sign for service. Deliveries to Western Europe generally take between 3 and 5 working days. Deliveries to the rest of the world can take anywhere between 3 and 14 working days. Any customs or import duties are charged once the parcel reaches your destination country and must be paid by the recipient of the parcel. We have no control over these charges and unfortunately have no way of predicting what they might be. You may find it helpful to contact your local customs office for further information before placing your order.

RETURNS

We do hope you love your JLR purchase, but should you change your mind, please send all returns to - Johnny Loves Rosie, Stoke Pound Farm, Stoke Pound Lane, Bromsgrove, B60 4LQ.

We accept returns back within 14 days of the dispatch date providing they are in a re-sellable and unworn condition. Please note for hygiene reasons, earrings and hair accessories are non-returnable. 

All refunds will be processed back to the original payment method. Return postage costs are not covered, therefore please retain your proof of postage - we recommend the Royal Mail signed for service.

 

INSURANCE AND DELIVERY: JOHNNY LOVES ROSIE insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by JOHNNY LOVES ROSIE and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 48 hours via Royal Mail. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, JOHNNY LOVES ROSIE are not responsible for any delays caused by destination customs clearance processes. Next Day Delivery orders must be placed before 3pm to guarantee next day delivery.