FAQs


Shopping

Which payment methods do you accept?

We offer a range of payment methods including Visa, MasterCard, Maestro and PayPal.

How often do you restock?

At Johnny Loves Rosie all our products are created in limited runs for exclusivity. If you have any enquires about our items, please contact us via the contact page.

Do you do student discount?

Yes we offer 15% off with a valid NUS extra card. Find out more here.

How do I find my belt size?

To assist with sizing please visit our belt size guide.

Can I cancel my order?

Once an order has been placed we begin processing right away therefore it is unable to cancel. If you no longer require the items please return back to us.


Delivery

Can I amend my delivery address?

Unfortunately once an order has been placed we cannot amend your chosen delivery address.

Where’s my order?

If you have a query about your order, please contact us via our contact page with the appropriate details and add your order number in the subject box.


Returns

How do I return an item?

Please visit our returns page to view our returns policy.

How long will it take to process my return?

All refunds will be processed within 3-5 working days once we have received your return.

I’ve not received my refund?

Please contact us via our contact page with your order number so we are able to check the status of your refund.

Can I exchange an item?

If you require an exchange for a different size, please email us before you send the item back to us. Once the item has been received we will send out a new size for you.