Delivery & Returns

PLEASE NOTE - Delivery times are for in-stock products only.

Royal Mail UK 2nd Class Delivery - £2.95 - Free with orders over £30
Orders will be delivered within 3-5 working days. 
Excludes weekends and bank holidays. Excludes Channel Islands.

Royal Mail UK 1st Class Delivery - £5.95
Orders will be delivered within 1-3 working days. 


Royal Mail International Delivery  - £8.95
Orders will be delivered within 5-7 working days.

MADE A MISTAKE?

Please ensure your order number is included in all correspondence.

Please contact us with your intention to cancel or amend your order as soon as possible to ensure we can make any changes prior to shipping.

RETURNS

We hope you love your JLR purchase, but should you change your mind, we only ask that the following requirements are met: 

- Please ensure items are returned the way we sent them out to you. 
- All labels and tags must still be attached with no marks to the pieces.

We accept returns back within 28 days of the dispatch date providing they are in a re-sellable and unworn condition. 
Please note for hygiene reasons, earrings are non-returnable. 

All refunds will be processed back to the original payment method. Return postage costs are not covered, therefore please retain your proof of postage - we recommend the Royal Mail signed for service.

Please send your return to: 

Johnny Loves Rosie, 
Laurel Barn, 
Tompkins Lane, 
Marsh Gibbon, 
Buckinghamshire, 
OX27 0EX 

Please include: 
- Your delivery note with your order number
- The reason for your return

Refunds will be processed once we receive your item. We will refund the credit or debit card 
of the person who originally placed and paid for the order. Refunds may take up to 14 days 
to appear in your account.

PROCESSING YOUR EXCHANGE

Subject to stock availability we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a refund. The new item will be delivered to you once we have received the returned item and it has undergone a quality control check. Return delivery costs are not refunded but the first replacement item will be sent out free of charge.

RETURNING FAULTY ITEMS

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to hello@johnny-loves-rosie.com for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested once the faulty item has been returned. Your statutory rights are not affected.