PLEASE NOTE, ALL ORDERS PLACED AFTER THE 29TH OF DECEMBER WILL BE PROCESSED AFTER THE 10TH OF JANUARY

 

Delivery Options: 

- Free UK Delivery Over £50

Your order will be processed within 5-7 working days of your order being placed and will be posted using Royal Mail Tracked Signed For. Personalised items will be moved to dispatch 10 working days after your order has been placed. A signature is required upon delivery, if you are not in to sign a card will be left and your parcel will be sent to your nearest delivery office. 

- UK Royal Mail Tracked Delivery £5.95 (7-10 working days)

Your order will be processed within 5-7 working days of your order being placed and will be posted using Royal Mail Tracked Signed For service. Royal Mail Tracked Delivery aims to deliver packages within 2-3 working days after dispatch, and includes the ability to track your delivery online. Optional SMS and email notifications are also available. A signature is required upon delivery, if you are not in to sign a card will be left and your parcel will be sent to your nearest delivery office. Personalised items will be moved to dispatch 10 working days after your order has been placed.

- Tracked International Delivery £15.95

Fully tracked online service. Your order will be processed within 5-7 working days of your order being placed and personalised items will be moved to dispatch 10 working days after your order has been placed. Your order will be sent using Royal Mail Tracked and Signed for Service. Deliveries to Western Europe generally take between 3 and 14 working days. Deliveries to the rest of the world can take anywhere between 10 and 24 working days. Any customs or import duties are charged once the parcel reaches your destination country and must be paid by the recipient of the parcel. We have no control over these charges and unfortunately have no way of predicting what they might be. You may find it helpful to contact your local customs office for further information before placing your order.

PLEASE NOTE - Delivery times are for in-stock products only and does not include the 10 day turn around on any personalised pieces. Please allow 7-10 working days for all orders to be processed. 

NEED TO CANCEL?

Any orders must be cancelled within one hour of order confirmation by emailing hello@johnny-loves-rosie.com with your order number and reason for cancelation. 

MADE A MISTAKE?

Please ensure your order number is included in all correspondence.

Please contact us by emailing hello@johnny-loves-rosie.com with your order number and with your intention to cancel or amend your order within one hour of placing your order to ensure we can make any changes prior to shipping.

RETURNS

Please note all personalised items are non refundable.

Please not all Gifting Options are non refundable.

We hope you love your JLR purchase, but should you change your mind, we only ask that the following requirements are met: 

- Please ensure items are returned the way we sent them out to you. 
- All labels and tags must still be attached with no marks to the pieces.

We accept returns back within 28 days of the dispatch date providing they are in a re-sellable and unworn condition. 
Please note for hygiene reasons, earrings are non-returnable. 

All refunds will be processed back to the original payment method. Return postage costs are not covered, therefore please retain your proof of postage - we recommend the Royal Mail signed for service.

Please send your return to: 

Johnny Loves Rosie, 
Laurel Barn, 
Tompkins Lane, 
Marsh Gibbon, 
Buckinghamshire, 
OX27 0EX 

Please include: 
- Your delivery note with your order number
- The reason for your return

Refunds will be processed once we receive your item. We will refund the credit or debit card of the person who originally placed and paid for the order. Refunds may take up to 28 days to appear in your account.

RETURNING PERSONALISED ITEMS: 

MY MONOGRAM HAS FADED, WHAT CAN I DO?

The foil monogramming inevitably will fade over time with general wear and tear but don’t worry; here are our tips to keep your bespoke creation looking fresh for as long as possible:

  • Keep your foiling away from perfumes, cosmetics and any other chemicals. If you need to clean it only use water and press very gently (excessive rubbing will cause the foil to fade or flake).

MY EMBROIDERY HAS FRAYED, WHAT CAN I DO?
The embroidered initials on our Eloise bows may fray over time with general wear and tear. However, should your embroidery come undone within the first two weeks of use please do get in touch with us at hello@johnny-loves-rosie.com and we can discuss the issue and see if you may be entitled to a replacement!

RETURNS?

Unfortunately due to the bespoke nature of these pieces they are non-returnable and non-refundable with the exception of faulty products. If you feel like your bespoke item may be faulty please do get in touch with us at hello@johnny-loves-rosie.com to discuss this matter!

DISCLAIMER

As every product is monogrammed by hand, whilst utmost care is taken, there may be incidences where two embossed bags may not be identical. Due to the nature of the hot foiling being hand stamped we cannot guarantee the same outlook every time, therefore every piece will differ slightly. (This just makes it more unique to you!) Due to the texture of our bags there may be variations in the foil coverage on each bag.

PROCESSING YOUR EXCHANGE

Subject to stock availability we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a refund. The new item will be delivered to you once we have received the returned item and it has undergone a quality control check. Return delivery costs are not refunded but the first replacement item will be sent out free of charge.

RETURNING FAULTY ITEMS

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to hello@johnny-loves-rosie.com for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested once the faulty item has been returned. Your statutory rights are not affected.       

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

In line with the Consumer Rights Act 2015, all goods must be as described, fit for purpose and of satisfactory quality. Your legal rights entitle you to the following:

  1. Up to 14 days: if you change your mind, then you can return theses for a refund 
  2. Up to 30 days: if your goods are faulty, then you can return theses for a refund.
  3. Up to six months: if your goods can't be repaired or replaced, then you're entitled to return these for a full refund, in most cases.