UK DELIVERIES

All orders will be dispatched within five (5) working days of placing the order (although most are dispatched next day).  Royal Mail deliver all orders and you will receive an email once dispatched. Your delivery may need to be signed for.

Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page and Customised products have an estimated 10 working days to be created before they are moved to dispatch.

  • Orders over £50: FREE Royal Mail 2nd Class (2-3 days)
  • Order below £50: Royal Mail 2nd Class (£5.95) (2-3 days)

USA, AUSTRALIA DELIVERIES

All orders will be dispatched within five (5) working days of placing the order (although most are dispatched next day). Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page and Customised products have an estimated 10 working days to be created before they are moved to dispatch.

  • Orders over £75 (100 US DOLLARS) : FREE International Delivery (2-3 days)
  • Order below £75 (100 US DOLLARS): DHL International Delivery (£25) (2-3 days)

We take care of all duties and taxes, so you have nothing to pay.

EU DELIVERIES

All orders will be dispatched within five (5) working days of placing the order (although most are dispatched next day). Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page and Customised products have an estimated 10 working days to be created before they are moved to dispatch.

  • Orders over £75 : FREE International Delivery
  • Order below £75: International Delivery (£15.95)

We take care of all duties and taxes, so you have nothing to pay.

REST OF THE WORLD DELIVERIES

All order are sent using DHL. All customs/duty payable by the customer.

  • DHL International Delivery (£25) (2-3 days)

NEED TO CANCEL or MADE A MISTAKE?

Any orders must be cancelled or amended within one hour of order confirmation by emailing hello@johnny-loves-rosie.com with your order number and reason for cancelation or amendments. 

UK RETURNS

We hope you love your JLR purchase, but should you change your mind, we only ask that the following requirements are met: 

- Please ensure items are returned the way we sent them out to you. 
- All labels and tags must still be attached with no marks to the pieces.

We accept returns back within 28 days of the dispatch date providing they are in a re-sellable and unworn condition and in the original box. Please note all personalised items and gifting options are non refundable.

All refunds will be processed back to the original payment method within 7 working days of receipt of goods. Return postage costs are not covered, therefore please retain your proof of postage - we recommend the Royal Mail signed for service.

Please send your return to: 

Johnny Loves Rosie, 
UNIT 9
Pear Tree Industrial Estate
Bicester Road
Marsh Gibbon
Bicester
Oxfordshire
OX27 0GB

Please include: 
- Your delivery note with your order number
- The reason for your return

INTERNATIONAL RETURNS

For returns from outside the UK, we offer a returns service with DHL including collection from you. Please contact us for more details at hello@johnny-loves-rosie.com

RETURNING PERSONALISED ITEMS: 

Unfortunately due to the bespoke nature of these pieces they are non-returnable and non-refundable with the exception of faulty products. If you feel like your bespoke item may be faulty please do get in touch with us at hello@johnny-loves-rosie.com to discuss this matter!

DISCLAIMER

As every product is monogrammed by hand, whilst utmost care is taken, there may be incidences where two embossed bags may not be identical. Due to the nature of the hot foiling being hand stamped we cannot guarantee the same outlook every time, therefore every piece will differ slightly. (This just makes it more unique to you!) Due to the texture of our bags there may be variations in the foil coverage on each bag.

JLR WARRANTY

All Johnny Loves Rosie products have a 180 day warranty from the date of purchase
In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, or straps you can return it to us for a repair or replacement so long as the products have been fairly treated for the period.
This does not cover products that have been damaged by misuse, accidents or unauthorised repair. If you have received an item which you believe to be faulty, contact our customer service team at hello@johnnt-loves-rosie.com
Please note that our warranty does not cover general wear and tear.