T&Cs
What is a PreOrder Product?
A pre-order is an order placed for an item that has not yet been released. This means that you you can be the first to get your hands on an item and guarantee you will get your item once it is released.
By placing a pre-order purchase with Johnny Loves Rosie you are agreeing to purchase an item that is not yet available and that you will pay for the pre-order item(s) on the day that you place the order and receive the purchase later once it has been released. The dates for the pre-order items are clearly displayed on our website.
Your pre-order will be despatched to you approx 7 working days after the release date when it has been customised by hand for personalisation requests.
Your pre-order will be despatched approx 3 - 5 working days after the release date for non-customised purchases.
Please note that if your order contains a pre-order item, the complete order will be sent to you together in one parcel, once the pre-order item is ready to send.
If you require the other non pre-order items in your order to arrive sooner, we can arrange part-shipment of your order for just £5.95 part-shipment postage fee.
Terms and Conditions of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Any orders must be cancelled within one hour of confirmation by emailing warehouse@johnny-loves-rosie.com with your order number and reason for cancelation.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible. Please refer to the Delivery & Returns page for further information.
Johnny Loves Rosie Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
RETURNING FAULTY ITEMS
Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to hello@johnny-loves-rosie.com for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested once the faulty item has been returned. Your statutory rights are not affected.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
In line with the Consumer Rights Act 2015, all goods must be as described, fit for purpose and of satisfactory quality. Your legal rights entitle you to the following:
- Up to 14 days: if you change your mind, then you can return theses for a refund
- Up to 30 days: if your goods are faulty, then you can return theses for a refund.
- Up to six months: if your goods can't be repaired or replaced, then you're entitled to return these for a full refund, in most cases.
Discounts:
All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.
The offer code must be entered into the Voucher Code field on the basket page and applied for the discount to be deducted from the order.
Unless stated discounts cannot be combined and only one offer can be applied to any order. Discount codes can not be used on already discounted items.
Offers can be amended or withdrawn at any time.
Discounts can not be back dated or applied to previous orders.
Contract
When you place an order and make a full payment, you will receive an email acknowledging the receipt of your order. This is not an Order Acceptance from Johnny Loves Rosie. Our acceptance of your order will take place on the dispatch to you of the products ordered. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. During a sale all Delivery costs will be charged at full price, any offers of Free Delivery will be turned off during sales.
Customs and Duties
You (the customer) is liable for any customs and duties costs incurred when receiving your order. Johnny Loves Rosie Ltd will not pay them and if they are not paid your order will be returned to us.
If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Colour, Shade and Size
Johnny Loves Rosie Ltd reserve the right to make slight amendments to products on the website including differences in colour, shade and size. Once in receipt of goods the customer can return if not satisfied with the variations from website to actual article. The Customer's statutory rights will not be affected.
Privacy Policy
Our privacy policy tells you how we will use your personal information and details of this can be found on the Privacy Policy page. By using this Website, you consent to using your personal data for the purpose of dispatching goods and related matters as described and warrant that all data provided by you is accurate.
Mobile Terms of Service
The Johnny Loves Rosie mobile message service (the "Service") is operated by Johnny Loves Rosie (“Johnny Loves Rosie”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Johnny Loves Rosie’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Johnny Loves Rosie through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Johnny Loves Rosie. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to JLR or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Johnny Loves Rosie mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to JLR or email megan@johnny-loves-rosie.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Copyright
All items displayed on the Johnny Loves Rosie Ltd website are the copyright of Johnny Loves Rosie Ltd. The designs are owned by Johnny Loves Rosie Ltd and direct plagiarism will result in legal action.
Changes to the Website
Johnny Loves Rosie Ltd reserve the right at any time and without notice to amend, remove or vary any page of this Website.
Company Name and Registered address
Johnny Loves Rosie Ltd Head Office address is:
Johnny Loves Rosie,
Laurel Barn, Tompkins Lane,
Marsh Gibbon, Nr Bicester,
Buckinghamshire, OX27 0EX
Johnny Loves Rosie 2009 Ltd
Company Registered number is: 06943602
Contact Telephone number: +44 (0)1234 331685
E-mail address: hello@johnny-loves-rosie.com
Company Registered Address:
Chetwood House,
Chilton Business Centre,
Chilton,
Buckinghamshire,
HP18 9LS