T&Cs
What is a PreOrder Product?
A pre-order is an order placed for an item that has not yet been released. This means that you you can be the first to get your hands on an item and guarantee you will get your item once it is released.
By placing a pre-order purchase with Johnny Loves Rosie you are agreeing to purchase an item that is not yet available and that you will pay for the pre-order item(s) on the day that you place the order and receive the purchase later once it has been released. The dates for the pre-order items are clearly displayed on our website.
Your pre-order will be despatched to you approx 10 working days after the release date when it has been customised by hand for personalisation requests.
Your pre-order will be despatched approx 3 - 5 working days after the release date for non-customised purchases.
Please note that if your order contains a pre-order item, the complete order will be sent to you together in one parcel, once the pre-order item is ready to send.
If you require the other non pre-order items in your order to arrive sooner, we can arrange part-shipment of your order for just £5.95 part-shipment postage fee.
Terms and Conditions of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Any orders must be cancelled within one hour of confirmation by emailing warehouse@johnny-loves-rosie.com with your order number and reason for cancelation.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible. Please refer to the Delivery & Returns page for further information.
Johnny Loves Rosie Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
RETURNING FAULTY ITEMS
Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to hello@johnny-loves-rosie.com for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested once the faulty item has been returned. Your statutory rights are not affected.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
In line with the Consumer Rights Act 2015, all goods must be as described, fit for purpose and of satisfactory quality. Your legal rights entitle you to the following:
- Up to 14 days: if you change your mind, then you can return theses for a refund
- Up to 30 days: if your goods are faulty, then you can return theses for a refund.
- Up to six months: if your goods can't be repaired or replaced, then you're entitled to return these for a full refund, in most cases.
Discounts:
All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.
The offer code must be entered into the Voucher Code field on the basket page and applied for the discount to be deducted from the order.
Unless stated discounts cannot be combined and only one offer can be applied to any order. Discount codes can not be used on already discounted items.
Offers can be amended or withdrawn at any time.
Discounts can not be back dated or applied to previous orders.
Contract
When you place an order and make a full payment, you will receive an email acknowledging the receipt of your order. This is not an Order Acceptance from Johnny Loves Rosie. Our acceptance of your order will take place on the dispatch to you of the products ordered. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. During a sale all Delivery costs will be charged at full price, any offers of Free Delivery will be turned off during sales.
Customs and Duties
You (the customer) is liable for any customs and duties costs incurred when receiving your order. Johnny Loves Rosie Ltd will not pay them and if they are not paid your order will be returned to us.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Colour, Shade and Size
Johnny Loves Rosie Ltd reserve the right to make slight amendments to products on the website including differences in colour, shade and size. Once in receipt of goods the customer can return if not satisfied with the variations from website to actual article. The Customer's statutory rights will not be affected.
Privacy Policy
Our privacy policy tells you how we will use your personal information and details of this can be found on the Privacy Policy page. By using this Website, you consent to using your personal data for the purpose of dispatching goods and related matters as described and warrant that all data provided by you is accurate.
Copyright
All items displayed on the Johnny Loves Rosie Ltd website are the copyright of Johnny Loves Rosie Ltd. The designs are owned by Johnny Loves Rosie Ltd and direct plagiarism will result in legal action.
Changes to the Website
Johnny Loves Rosie Ltd reserve the right at any time and without notice to amend, remove or vary any page of this Website.
Company Name and Registered address
Johnny Loves Rosie Ltd Head Office address is:
Johnny Loves Rosie,
Laurel Barn, Tompkins Lane,
Marsh Gibbon, Nr Bicester,
Buckinghamshire, OX27 0EX
Johnny Loves Rosie 2009 Ltd
Company Registered number is: 06943602
Contact Telephone number: +44 (0)1234 331685
E-mail address: hello@johnny-loves-rosie.com
Company Registered Address:
Chetwood House,
Chilton Business Centre,
Chilton,
Buckinghamshire,
HP18 9LS